Last Resume Update December 22, 2020
Address Lake Stevens
E-mail seanpauldr@gmail.com
Phone Number 5202271347
LinkedIn Profile http://www.linkedin.com/in/sean-paul-rousseau

Experience

The Westin Seattle
Corporate Accounts and Guest Billing Coordinator
Jul 2018 - Aug 2019

- Assist with guests via telephone and email regarding existing reservations and billing questions
- Set up reservations to ensure a smooth arrival process
- Handle billing of city ledger
- Make adjustments on guest/group accounts
- Take advance deposits and process all third party payments
- Respond to all bank charge backs
- Provide backup assistance for the Reservation Coordinator

The Westin Seattle
Dispatcher
Sep 2017 - Jul 2018

- Direct interdepartmental workflow
- Receive and direct all incoming phone calls
- Answer and guide guests with general knowledge of the hotel
- Bill any additional charges that a guest may incur through dry-cleaning or extra amenities
- Run and disseminate reports to other departments with pertinent information about current and arriving guests

Canyon Ranch
Dispatcher
Nov 2015 - Sep 2017

- Direct interdepartmental workflow
- Receive and direct all incoming phone calls
- Answer and guide guests with general knowledge of the hotel
- Bill any additional charges that a guest may incur through dry-cleaning or extra amenities
- Run and disseminate reports to other departments with pertinent information about current and arriving guests

Education

Everett Community College
Business Associates
Jan 2020 - Current

I am currently enrolled and have only 1 more class to finish to complete my associates degree

Contact Candidate