Experienced Executive Assistant and Account Manager. Strong Customer Service Background.

I am proficient in SAGE Accounting Software as well as all Microsoft Offices and Excel, SharePoint, SalesForce.com.  I am Customer Service focused with 5+ years of experience as Sales Representative and Regional Sales Manager.   My strengths stretch from critical thinking, problem solving and prioritization skills, to Scheduling, Meeting and Event Planning and Team Building.   I also have over 4 years experience in Spanish class.

Last Resume Update January 5, 2021
Address Lynnwood
E-mail Ryan.CarlOlson@gmail.com
Phone Number 425-478-7439

Experience

Alcon Sleeping Giant
Executive Assistant and Accounting
Jun 2019 - Jul 2020

+ Provided administrative support to all c-suite executives.  Managed and prioritized executive staffs’ calendars, schedules and appointments while coordinating communications confidentially and following up on requests.

+ Performed a variety of Accounting responsibilities, such as preparing expense reports, bank reconciliation, general ledger and budget analysis.

Starbucks
Supervisor
Feb 2018 - Jun 2019

+  Served as shift supervisor and reported daily operations directly to Store Manager and District Manager.  Assisted the store manager in executing day-to-day store operations during scheduled shifts.

+  Created and managed partner schedules.  Deployed partners and delegated tasks so that partners create and maintain the Starbucks Experience for all customers.  Assisted in new partner training.

The MiniNail
Account Manager
May 2017 - Sep 2017

+  Designed a new Customer Relations Management (CRM) application used to report quarterly sales and annual forecasts.

+ Exceeded monthly sales expectations by $5,000 before being forced to leave due to injury.

Parkview Services
Quality Control Manager
Jul 2015 - Dec 2016

+ Increased counselor efficiency by 30% by designing and implementing an efficient file-locator system which tracked the location and movement of every file (old and new) and compiled these locations in real-time.

+ Oversaw and managed the individual performances, caseloads, mediation calendars, and travel expenses for each counselor in Salesforce.com and MS Excel.

+ Quality Control Business Processes to aid in staff training and compliance efforts. Created and implemented a new work-flow system which documents and reports all payments and credit authorizations submitted for each department in SharePoint and MS Excel.

Education

Advertising Specialty Institute (ASI) University - Online
Bachelors of Advertising Specialty Information certification
Dec 2014 - Jan 2015
Washington State University
Economic Sciences
Aug 2008 - May 2013

Business Economics

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