I am proficient in SAGE Accounting Software as well as all Microsoft Offices and Excel, SharePoint, SalesForce.com. I am Customer Service focused with 5+ years of experience as Sales Representative and Regional Sales Manager. My strengths stretch from critical thinking, problem solving and prioritization skills, to Scheduling, Meeting and Event Planning and Team Building. I also have over 4 years experience in Spanish class.
|Last Resume Update||January 5, 2021|
Executive Assistant and Accounting
+ Provided administrative support to all c-suite executives. Managed and prioritized executive staffs’ calendars, schedules and appointments while coordinating communications confidentially and following up on requests.
+ Performed a variety of Accounting responsibilities, such as preparing expense reports, bank reconciliation, general ledger and budget analysis.
+ Served as shift supervisor and reported daily operations directly to Store Manager and District Manager. Assisted the store manager in executing day-to-day store operations during scheduled shifts.
+ Created and managed partner schedules. Deployed partners and delegated tasks so that partners create and maintain the Starbucks Experience for all customers. Assisted in new partner training.
+ Designed a new Customer Relations Management (CRM) application used to report quarterly sales and annual forecasts.
+ Exceeded monthly sales expectations by $5,000 before being forced to leave due to injury.
Quality Control Manager
+ Increased counselor efficiency by 30% by designing and implementing an efficient file-locator system which tracked the location and movement of every file (old and new) and compiled these locations in real-time.
+ Oversaw and managed the individual performances, caseloads, mediation calendars, and travel expenses for each counselor in Salesforce.com and MS Excel.
+ Quality Control Business Processes to aid in staff training and compliance efforts. Created and implemented a new work-flow system which documents and reports all payments and credit authorizations submitted for each department in SharePoint and MS Excel.
Bachelors of Advertising Specialty Information certification