Customer Service Professional

Monica Palmer

(C) 425-377-6323 | monica.palmer2@gmail.com | Everett, WA 98201

SUMMARY

Provide excellent customer service while adhering to confidentiality

SKILLS

Answer calls

Take payments

EXPERIENCE

Customer Service Representative, AppleOne Inc., March 2020-March 2020

Lynnwood Bellevue , WA

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.

Customer Service Representative, Aerotek, June 2019-February 2020

Everett, WA

Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Customer Service Representative, Premera /Kelly Services, January 2019-April 2019

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Delivered high level of service and support to each customer, paving way for future business opportunities.

Traffic Controller, Tommer Construction , August 2018-October 2018

Directed traffic in a safe and orderly fashion

NAC, In Home Care , October 2016-February 2018

Everett, WA

Educated patients on proper care and maintenance of devices to obtain maximum life for each piece of equipment.
Assisted with daily living activities

Administrative Assistant, Sea-Mar, June 2012-October 2012

Monroe, WA

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

EDUCATION AND TRAINING

Some College (No Degree)

Nursing Assistance, Everett Community College, Everett WA

Last Resume Update December 23, 2020
Address Everett
E-mail Monica.palmer2@gmail.com
Phone Number 4253776323

Contact Candidate