20 years experience in IT support; 10+ years experience customer service; looking for part-time employment

Key Strengths:  Wide Range of technologies -  Analytical – Problem Solver – Customer Service Focus             

Summary of Qualifications

  • 20 years experience in IT, including roles in HelpDesk, Product Support and Quality Assurance/Testing
  • Associates degree in Computer Information Systems
  • Experience with network fundamentals
  • Education and experience in basic coding


Knowledge and Skill Areas

·Resolution of printer issues ·Malware Detection and Removal ·Ability to quickly learn new technologies · Hardware trouble Shooting · Account  Management using Active Directory ·Takes ownership of issues ·OS Migration

·Network Connectivity ·Configuration Management

·Component replacement ·Customer focussed

·End user education



Independent Tech Support |1992-2019

  • Diagnoses, troubleshoots and resolves a range of software, hardware and connectivity issues.
  • Communicates with customers to quickly get to the root of their problem.
  • Provides timely and accurate customer feedback.
  • Facilitates follow-ups with clients to ensure the problem is resolved.

IT Support | Valley General Hospital  |Monroe WA  2007 - 2011

  • Managed desktop administration of 300+ end users 40+ servers, as400 operation, building and repairing pcs.
  • Duties also included: troubleshooting technical issues, diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software.

Software Quality Assurance/Testing -|CareWise Inc. |Seattle, WA |1997-2001

  • Performed automated and manual testing for 3 in-house applications and 80+ end users.
  • Utilize various software applications to complete tasks, create reports and deliver results.
  • Review prerecorded sale and customer service interactions to identify trends to support business operations.

Technical Support Analyst

  • Wireless Data Services | Kirkland WA | 2005 – 2006: Customer support for Verizon wireless products and applications
  • NetManage | Bellevue, WA |1996-1997: Senior technical support for Ecco PIM.
  • Keane | Seattle, WA | 1995 – 1996: Tier 2 telephone support for Windows 95, specializing in network issues.
  • Microsoft | Bellevue, WA |1994- 1995: Telephone customer support for MS Works and MS Money.

IT Consultant

  • 1-800-Networks | Kirkland, WA | 1996 : Specialized in migrating 16-bit clients to 32-bit.

Customer Service Associate

  • Lowes | Monroe, WA | 2014 – 2017: Sales Associate in paint department.


 North Seattle Community College |1994 | Certificate in Computer Information Systems

The Evergreen State College | 1974 | BA Liberal Arts | Minor in Psychology and Literatur

Last Resume Update August 17, 2021
Address everett
E-mail keller_w@hotmail.com
Phone Number 425 231 1242

Contact Candidate