STA Travel-Tempe Arizona
Travel Agent
April 1986- aug 2020
34 years until company closed due to covid 19

● Kept a stable customer base year after year
● Communicating with other departments to solve issues
● Organized itineraries for large groups
● Worked on strict time schedules while fixing issues for clients
● Trained new travel agents in the company
● Balanced and utilized several different systems at once to fulfill client requests and needs
● In charge of financing for clients
● Building schedules for clients based on specific needs
● Researching and deep diving issues within client itineraries and travel plans
● Covered work in other departments as needed to assist with vacations and projects
● Managed office when lead agent was out of office or on vacation
● First agent to transition to virtual locations when testing capabilities for home office
● Project lead for outreach with COVID-19 to get stranded travelers home. Including organizing with airlines and coordinating new paths to get them home