experianced office or customer service worker

STA Travel-Tempe Arizona

Travel Agent

April 1986- aug 2020

34 years until company closed due to covid 19

 

  • Kept a stable customer base year after year
  • Communicating with other departments to solve issues
  • Organized itineraries for large groups
  • Worked on strict time schedules while fixing issues for clients
  • Trained new travel agents in the company
  • Balanced and utilized several different systems at once to fulfill client requests and needs
  • In charge of financing for clients
  • Building schedules for clients based on specific needs
  • Researching and deep diving issues within client itineraries and travel plans
  • Covered work in other departments as needed to assist with vacations and projects
  • Managed office when lead agent was out of office or on vacation
  • First agent to transition to virtual locations when testing capabilities for home office
  • Project lead for outreach with COVID-19 to get stranded travelers home. Including organizing with airlines and coordinating new paths to get them home
Last Resume Update January 31, 2021
Address Arlington
E-mail lajuand93@gmail.com
Phone Number 3606533082

Experience

STA Travel
corporate travel consultant
Jan 2021 - Mar 2021

STA Travel-Tempe Arizona
Travel Agent
April 1986- aug 2020
34 years until company closed due to covid 19

● Kept a stable customer base year after year
● Communicating with other departments to solve issues
● Organized itineraries for large groups
● Worked on strict time schedules while fixing issues for clients
● Trained new travel agents in the company
● Balanced and utilized several different systems at once to fulfill client requests and needs
● In charge of financing for clients
● Building schedules for clients based on specific needs
● Researching and deep diving issues within client itineraries and travel plans
● Covered work in other departments as needed to assist with vacations and projects
● Managed office when lead agent was out of office or on vacation
● First agent to transition to virtual locations when testing capabilities for home office
● Project lead for outreach with COVID-19 to get stranded travelers home. Including organizing with airlines and coordinating new paths to get them home

Contact Candidate