Technical Support

Dedicated and detail-oriented Support Technician who excels by being responsive, timely and works collaboratively with team members. Over 10 years of driving quality and consistency throughout all phases of software or hardware development projects. Looking to fill a role as a Lab Manager or similar.

Last Resume Update December 24, 2020
Address Bothell
Phone Number 14253453175
LinkedIn Profile


Insight Global (for Microsoft)
Hardware Test Engineer
Sep 2018 - Mar 2020

As a member of the Microsoft Surface Dev Team, documented software defects using Azure DevOps Server bug tracking system and logged defects involving program functionality, to include regression testing and incompatibility testing & reporting issues to developers in a timely manner. Performed system level qualifications on Bluetooth Low Energy (BLE) Pen & Microsoft Surface devices and analyzed the results for product management sign off.

Key Contributions and Achievements:
• Executed Bluetooth test plans, loaded Microsoft Slim Pen drivers, performed initial investigation and debugging of BT issues.
• Setup hardware and configured software tools used on Optofidelity 6-Axis robot & Newmark 3-Axis robot to perform accuracy, pressure, latency, jitter, reliability and other testing on Microsoft Touch-enabled Surface devices.
• Configured DVE lab in such a way that it would maximized ALL of the test hardware available to ensure all test cases could be performed in a timely manner.
• Setup dozens of Deluxe Dev Kits (DDK) received from distribution, installed, imaged and upgraded Last Known Good (LKG) software onto Surface Hub 2S devices.
• Worked as an independent contributor- Conducting end to end Sanity, Regression and Smoke testing- Executed automation scripts as well as run test manually.
• While working in lab environment, picked up from distribution and configured imaged, distributed, and tracked in TFS database all pre-production devices (EV 2 thru EV 4.3c) as they arrived from Distribution.

Vertiv Co.
Firmware Engineer
Oct 2010 - Nov 2017

Developed, managed and maintained automation test software to validate production appliances at build time at contract manufacturer(s) sites. Performed manufacturing operations to include evaluation, testing, troubleshooting, upgrade of data management devices and accessories.

Key Contributions and Achievements:
• Developed, created, and maintained test documentation that supported multi-product build requirements.
• Increased unit test coverage and productivity through redesign of unit test physical layout, acquiring additional equipment and modifying procedures.
• Successfully built, tested and submitted over 20 software install packages annually on time every time.


DeVry University
Some College
Oct 2003 - Oct 2004

Electronics & Computer Technology
DeVry University Federal Way - Federal Way, WA

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