EHR Training Specialist

at (Community Health Center of Snohomish County)
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Description

The EHR Training Specialist is responsible for developing competency-based education programs for employees with focus to establish/improve skills and foster retention of knowledge.  The Specialist will develop education materials, curriculum and training schedules.  The specialist will provide education in a group classroom setting, online through an e-learning or Virtual Learning Environment (VLE), or on a one-to-one basis.  The Specialist will focus on the software products that support the medical and dental electronic health records. The Specialist will assess the effectiveness of the education curriculum and course outcomes.  In addition, the Specialist will make necessary adjustments and provide on-going support and coaching to employees, including on-the-job training and functionality support.

Knowledge, Skills & Abilities
• Reads, speaks, understands and writes proficiently in English.
• Effectively communicates orally and in writing.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Problem-solves with creativity and ingenuity.
• Communicates technical concepts to technical and non-technical audiences effectively.
• Effective presentation skills.
• Public speaking: one-on-one or in group settings.
• Knowledge of group process and facilitation skills.
• Knowledge of principles in adult education.
• Proficiency in the use of Windows and Microsoft Office applications; Word, Excel, Outlook and PowerPoint.

Preferred:
• Knowledge of medical and dental terminology.
• Knowledge of HIPAA regulations and compliance.
• Proficiency in Microsoft SharePoint.

Education
• High School graduate or equivalent.
• Associate’s degree in Information Technology or related field or in lieu of degree, a combination of equivalent education and work experience.

Preferred:
• Bachelor’s Degree in Information Systems Technology or related field or in lieu of degree, a combination of equivalent education and work experience.
• Certificate in Computer Information Systems or related field.

Experience
• Experience in the development, delivery and assessment of educational programs for software and/or healthcare information systems applications (3 years).

Credentials
• NextGen Certified Professional (NCP), Enterprise Practice Management (EPM), within one (1) year of employment.
• NextGen Certified Professional (NCP), Electronic Health Record (EHR), within one (1) year of employment.
• QSI Certified Professional, Electronic Dental Record (EDR), within one (1) year of employment.

Preferred:
• Microsoft Certified Office Specialist (MOS).

Other
• Driver's license with the State of Washington.
• Motor vehicle insurance liability policy, a certificate of deposit, or a liability bond to the required limits.

Job Specific Functions/Performance Expectations:
1. Develops competency-based education programs including, education materials, curriculum and training schedules.
2. Conducts routine training needs analysis through in person assessments as well as statistical reports designed to provide data on efficiencies and effectiveness of use.
3. Remains knowledgeable in the most current versions of the organizations EHR (EMR and EDR).
4. Assesses the effectiveness of the education curriculum through active listening and course outcomes and makes necessary adjustments to meet the needs of the trainee.
5. Provides on-going support and coaching to employees, including on the job training and functionality support.
6. Assists managers in evaluating the performance level of employees and assists with the development of action plans for additional training.
7. Provides education in a group classroom setting, online through an e-learning or Virtual Learning Environment (VLE), or on a one-to-one basis.
8. Collaborates with the Information Systems Department for Help Desk issues regarding software utilization/functionality support, and participates in upgrades as needed.
9. Participates in committees/teams designed to optimize use of the EHR and support consistent practices across the organization, assisting with customization as needed.
10. Adheres to standards in order to perform the job functions for daily operations and/or continuity of patient care.

We offer competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs.  We also offer an additional $0.75/hour for those who test proficiently in a second language.

To learn more and to apply for this position, please visit our website www.CHCsno.org to complete an online application and/or submit your resume for consideration.

Join a team that loves what they do and cares about those they serve.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.

8609 Evergreen Way, Everett Full-time
Healthcare
Snohomish County Only This job is either located or can be performed in Snohomish County
Outside listing? I want applicants to apply for this job elsewhere (my website, Monster, Indeed, etc.)
Apply here: https://www.CHCsno.org/careers
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