Assurant is seeking a Dispute Resolution Specialist for the Bothell, WA facility

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 500 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

Primary Responsibilities:

• The Dispute Resolution Specialist position is responsible to assist in maintaining company compliance with applicable laws, regulations, and policies
• Writing responses to regulatory body disputes, using proper writing, formatting, grammar, punctuation, and communication skills
• Work requests for credit deletionrelease of liabilityand bankruptcy dispositions
• Review, research, and respond to consumer disputes and complaints in an accurate and timely manner
• Communicate with clients regarding dispute resolution or documentation requests via email and telephone
• Batch additional documents and disputes to appropriate files
• Process a variety of reports including but not limited to auditing, address, and credit change reports
• Process all written disputes including but not limited to identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email
• Cover reception office as needed, answering phones, accepting mail, and administering basic skills test to prospective employees as necessary
• Perform other incidental and related duties as required or assigned

Basic Qualifications:

• Skilled typing, 35wpm, minimum
• Ability to identify and bring forth issues and concerns including work assignment deadlines or issues pertaining to conflicts of interests
• Must be able to perform in a high energy, fast-paced, environment
• Professional communication both written and verbal with clients, via e-mail and phone
• Familiar with Microsoft programs including but not limited to Word, Outlook, and Excel
• Ability to multi-task within several programs and complete assignments on-time
• Attention to Detail
• Full-time (40 hour) a week schedule
• Excellent attendance
• High school diploma or equivalent education
• Basic professional level math skills

Preferred Experience:

• Previous collection experience
• Rental Housing contract review a plus
• One-year office experience
• Coordinating requests, internal updates/data entry updates, efficiently and accurately
• Ability to multi-task within several programs and during phone conversations
• Strong Organizational Skills
• Works well as member of the team and independently
• Understanding Fair Debt Collections Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA)