Desktop Support Technician Level 1

at (TS Associates)
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Description

TS Associates, a Managed Service Provider (MSP) is seeking an experienced Desktop Support Technician, level 1 with a desire to learn more of the advanced technologies we work with.

This position is full time with some overtime.

Essential Duties and Responsibilities include:

  • Care for our users, they depend on us to make their jobs easier.
  • Provide the most positive customer experience possible. Remember to fix the person, then tackle the technical need.
  • Focused and able to multi-task using strong analytical, written, oral and organizational skills.
  • Work independently, triaging incoming calls and service tickets to prioritize and escalate where needed.
  • Document everything. If it didn’t get in a service ticket, it didn’t happen.
  • Work with a project team in sometimes stressful environments.
  • Documenting standard operating procedures – We always look to make it easier for the next new guy.
  • Punctuality with clients whether showing up on site or returning a call. Communication is the key.

Job Requirements, Knowledge, Skills and Abilities:

  • Ability to provide outstanding customer service.
  • Exceptional interpersonal and communications skills.
  • Excellent analytical and problem-solving skills.
  • Minimum of 1 year experience in a help desk or desktop support environment.
  • Able to diagnose basic network connectivity or authentication issues.
  • Experience with the Windows 10 operating system.
  • In depth understanding of Microsoft Office 2016/2019/365.
  • Hands on experience migrating user data and settings to new hardware.
  • Working knowledge of hard drive cloning and/or imaging.
  • Experience identifying and removing malware/viruses using common tools.
  • Experience working with smart phones and tablets such as iPhones, iPads and Android.
  • Ability to lift 50 pounds.
  • Must have dependable transportation, most work is within 20 miles, but field service calls may be 90+ miles one way.
  • Candidates should expect to work overtime, the average work week is 40 hours.

Benefits

  • Medical
  • Paid Vacation Time
  • Paid Holidays
  • Flexible work schedule
  • Opportunity to work remotely on occasion
  • Technical Training Tuition reimbursement

Must be able to pass pre-employment criminal background check. Please reply with your cover letter and resume. This is a direct hire role – not through an agency! Fun and fast-paced environment.

We Are An Equal Opportunity Employer

 

Bothell Full-time
Technology
Snohomish County Only This job is either located or can be performed in Snohomish County
Yearly Salary $45,000 - $54,999
Estimated Start Date 2021/02/23
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