Customer Service Advisor

at (Jiffy Lube - Team Car Care LLC.)
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Description

Customer Service Advisors are responsible for creating a positive guest experience by delivering outstanding service. They offer service recommendations, ensuring completion of quality workmanship, communicate to the guest any special circumstances that impact overall satisfaction. Understanding the full range of Jiffy Lube products and services.

Position Criteria

  • Accurately capturing guests’ product needs and providing updates throughout the entire process
  • Offering our guests options that are tailored specifically to their automotive needs
  • Giving impartial advice to ensure that our guests are aware of manufacturer recommendations
  • Be able to analyze, comprehend and recommend financial objectives that increase sales and service results
  • Energized by face-to-face interaction with guests, to include resolving any issues
  • Be a subject matter expert in such areas as vehicle safety rules, operations manuals, and maintenance instructions
  • You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, as well as be able to speak effectively with our guests and other Teammates.
  • Ensure that the service center is clean and presentable
  • If you have previous experience in retail, restaurants, or the hospitality industry, you might be perfect fit for the CSA position although not required!
Everett/Mill Creek/Lynwood/Snohomish Full-time
Other
Snohomish County Only This job is either located or can be performed in Snohomish County
Yearly Salary $25,000 - $34,999
Hourly Wage $10 - $15
Estimated Start Date 2021/09/01
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