Community Service Officer

at (City of Lake Stevens)
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Description

This is a  Special Commission, civilian position.

POSITION PURPOSE:

Provide a wide range of police services to the public including but not limited to investigating and enforcing animal complaints, providing traffic control at city events or incidents, crime prevention and community interaction, and assisting public information officer with social media engagements and posts on department accounts.

Essential Duties and Responsibilities

Essential duties and responsibilities may include, but are not limited to, the following:

Task-Specific: 

  • Enforces municipal ordinances and regulations related to animal control and parking for civil infractions
  • Investigates and resolves complaints and reported problems related to animal control, parking issues, and abandoned/junk vehicles (may include tagging and towing vehicles pursuant to city ordinance)
  • Partners with patrol and investigations units to investigate animal-related criminal violations
  • Patrols the city to locate, apprehend and return animals to owners, or impound animals running loose
  • Patrol the city to locate and enforce parking issues and abandoned vehicles proactively
  • Responds to and investigates citizen complaints of stray animals and animal nuisances
  • Issues verbal and written warnings, infractions and letters of declaration
  • Tracks and maintains animal control and licenses in police database
  • Reconciles charges for auxiliary services provided by vets, animal shelters and other agencies
  • Transports apprehended animals to the animal shelter, or local veterinary medical facilities in the case of injury or neglect
  • Educates pet owners about spaying, neutering and responsible pet ownership
  • Works with community groups to plan, organize and present animal care and control outreach education programs as assigned; education topics may include animal adoption, alternatives to sheltering, City licensing requirement, animal services laws and ordinances
  • Maintains records of animal bites and quarantines; coordinates with health officials regarding notifications and requirements, if needed
  • Prepares and maintains a variety of electronic reports, records and logs that record daily activities and incidents; provides backup and follow-up records when needed
  • Organizes and prioritizes routine and emergency calls, takes appropriate action or relays the information to the proper authority
  • Develops, presents and participates in community crime prevention programs and provides education to citizens and businesses including Animal Control Practices and Regulations, Communities That Care, Block Watch, Traffic Safety, National Night Out, Social Media Campaigns, Personal Safety, Internet and Your Child, Car Seat Clinics, etc.
  • Assists in creating, updating and maintaining forms and educational or promotional brochures as needed
  • Testifies in court about actions related to enforcement of animal control
  • Partners with the City’s legal advisors regarding animal-related matters
  • Operates, maintains and sanitizes assigned department vehicle and other equipment and supplies as needed
  • Conducts child passenger safety inspections and maintains certification
  • Serves as backup to the Evidence Technician as needed, which may include crime scene processing
  • Researches and recommends animal and parking ordinance modifications and represents the department at City Council meetings regarding recommendations as requested
  • Assists with community events including but not limited to Citizen Academy and Aquafest
  • Conducts traffic control at community events and scene road closures, and as otherwise required
  • Maintain regular, predictable and reliable attendance during scheduled hours
  • Required to occasionally work nights and weekends to attend community meetings and events or respond to animal related emergency callouts

Peripheral Duties:

  • Perform other duties as assigned

Organizational-Specific:

  • Endorses, supports and defends organizational objectives by complying with organizational rules, procedures and values; suggesting improvements; and conveying a positive and professional image of the agency
  • Creates a positive team environment through accountability, courtesy, respect, support, and cooperation
  • Assists other police department work units, city departments and outside agencies as necessary, in a professional and respectful way
  • Demonstrates initiative consistent with job expectations to improve both personal and organizational performance
  • Avoids destructive organizational behavior toward the agency, and its employees

Physical Demands and Work Environment:

See the attached questionnaire for position specific physical requirements and typical working conditions. The physical demands and work environment characteristics described in the attached form and below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment consists of approximately 60% of the time outdoors and/or in a vehicle, and approximately 40% of the time in an office environment. Will interact with aggressive, injured, sick, diseased, and otherwise uncooperative dogs and other animals, and utilize various animal control and capture equipment such as nets, leashes, muzzles, traps, ropes, cages, and snare poles. May be exposed to animal blood or bodily fluids. Will have contact with dissatisfied, angry and verbally abusive individuals.

While working outdoors, the incumbent is regularly exposed to wet, hot and/or humid conditions; regularly works outside in all weather conditions such as wind, rain, sun and snow.

This position works weekdays during normal business hours, but will occasionally be subject to shift extensions; callouts; and evening or weekend shifts to attend community meetings and events.

Qualifications:

Education, Training and Experience Guidelines

Education:

  • High school diploma or equivalent;
  • Associate Degree in a related field, preferred

AND

Experience (at least one of the following):

  • Minimum one year of experience working in a criminal justice setting, preferred
  • Minimum one year of experience working with animal or related activities
  • Minimum one year of experience in an animal shelter, kennel, veterinarian’s office, or similar work environment
  • Minimum one year of experience working with community outreach or crime prevention programs

OR

  • Any combination of education and experience, which provides the applicant with the desired skills, knowledge and ability required to perform the job, may be substituted for these qualifications.

Knowledge of:  

  • Operations, functions, procedures, and policies of a police department
  • Operations within city government, including what resources each department provides the public
  • Methods, equipment, materials, and techniques used in animal care, control, restraint, and shelter/housing of animals

Skilled in:

  • Using sound judgment under stress
  • Interpreting, applying and explaining laws, regulations and procedures
  • Evaluating factors, solving problems and using deductive reasoning
  • Modern office practices, procedures and equipment including computers and software; applications such as word processing, spreadsheet programs and records management systems, (e.g., Microsoft Office, Teams, SharePoint)
  • Maintaining a variety of complex databases, records and reports
  • Operation and understanding of printers, fax machines, copiers, and other typical office equipment
  • Records management, maintaining case files and preparing reports
  • Interpersonal communication skills including, but not limited to mediation of conflict, tact, diplomacy, professionalism, empathy, and sensitivity
  • Understanding and following verbal and written directions and instructions
  • Communicating effectively verbally and in writing
  • Writing and speaking the English language with sufficient proficiency to communicate effectively in person, over police radios, by telephone, and through written reports

Ability to: 

  • Work varied hours, weekends and holidays to address serious issues during non-business hours
  • Navigate city streets and geography
  • Read and use city maps and identify proper locations and addresses
  • Safely and efficiently capture and control animals
  • Handle dogs and other animals, often under difficult or stressful circumstances
  • Utilize cell phones, radio, laptop computer or tablet, and other communications devices
  • Utilize various animal control/capture equipment such as nets, leashes, muzzles, traps, ropes, cages, and snare poles
  • Analyze situations accurately and adopt an effective course of action
  • Learn the policies, procedures, activities, and programs of an assigned area or office quickly and accurately
  • Write correspondence and routine reports; proofread and edit as needed
  • Handle confidential information in a sensitive manner; maintain confidentiality
  • Communicate with tact and diplomacy
  • Establish and maintain effective working relationships with staff, management, vendors, outside agencies, community groups, and the general public
  • Participate as a contributing member of a service-oriented team
  • Present a positive image of the city in a variety of circumstances
  • Organize and prioritize work assignments to meet schedules and timelines; maximize efficiency
  • Utilize social media, computer software programs, applications, and other relevant software affecting assigned work and in compiling and preparing spreadsheets
  • Take initiative with little direct supervision
  • Understand and follow complex oral and written instructions
  • Learn evidence booking processes and procedures

LICENSES, CERTIFICATIONS AND OTHER REQUIREMENTS:

  • Must be at least twenty-one years of age
  • Valid Washington State driver’s license or ability to obtain by time of hire, and a driving record which meets the city’s requirements
  • Completion of position-relevant background check including a polygraph examination
  • Ability to become WSP Access Level 1 certified within six months of hire and maintain certification
  • Ability to become a Child Passenger Safety (CPS) Technician within one year of hire and maintain certification
  • Ability to obtain and maintain all federal, state, city, and department required trainings and certifications
  • Ability to complete a certified and approved Animal Control Academy within one year of hire

Supplemental Information

About City of Lake Stevens

Lake Stevens is a vibrant and growing community - the second fastest-growing city in Snohomish County with a population near 40,000, making us the 4th largest city in the County.

Lake Stevens is generally a residential community with access to numerous commercial, retail and recreational opportunities. Of course, the crown jewel of the community is the lake itself, which boasts some of the greatest water recreational opportunities in the county. Lake Stevens is also uniquely situated, being close to the lake, ocean, and Cascade mountains, to take advantage of many outdoor activities. The Lake Stevens Schools are excellent and, coupled with a city priority of parks and increased walkability, makes Lake Stevens an ideal place to raise a family.

The City of Lake Stevens operates under the mayor-council system. The city’s motto, “One Community Around the Lake”, embodies our quality of life, top-ranked school district, and the City Council’s commitment to providing excellent services and amenities for its residents.

Why City of Lake Stevens?

  • Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
  • Flexible Work Schedules – The city offers a variety of work schedules to include potential hybrid/remote work dependent on meeting business necessities and supervisor approval.
  • Plan For Your Future – The City of Lake Stevens offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Visit our Benefits page for more information.

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.

If requesting Veteran's Scoring Criteria, also complete the Declaration of Veteran's Scoring Criteria and include the required attachments.

The City of Lake Stevens is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran’s status, disability, or any other basis prohibited by federal, state or local law.

There are no limitations to who's a best fit to serve this community. If we contact you for an interview and you need specific accommodations, please let us know.  We're happy to make the arrangements. We’ll need to know ten (10) days in advance to make sure we get you situated, so call Human Resources at (425) 622-9400 or email HR@lakestevenswa.gov.   You're also welcome to mail your request to City of Lake Stevens Human Resources, P.O. Box 257, Lake Stevens, WA 98258.

Lake Stevens Full-time
Government
Snohomish County Only This job is either located or can be performed in Snohomish County
Yearly Salary $65,000 - $74,999
Estimated Start Date 2024/07/16
Outside listing? I want applicants to apply for this job elsewhere (my website, Monster, Indeed, etc.)
Apply here: https://www.governmentjobs.com/careers/lakestevenswa/jobs/4526074/community-service-officer?pagetype=jobOpportunitiesJobs
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